FAQ - frequently asked questions and answers

What are vital substances and who needs them for what? On this page you will find frequently asked questions about the hajoona world.

Which area do you have a question about?

  • What is hajoona's product concept? Open or Close

    50% of all Germans are now overweight and have a BMI of over 25. Over 40% of all men and women do not exercise enough. 80% of all Germans suffer from over-acidification. 60% of all Germans suffer from stress, and 20% feel permanently stressed - current studies on the topic look alarming. The consequences of not exercising enough, over-acidification, excess weight and stress are so-called lifestyle diseases. People feel defeated and tired, and they suffer from headaches, and muscle and joint pain. Intestinal health is out of balance, and our immune systems don't function properly. We are becoming more susceptible to infections and our overall performance is deteriorating. Maybe you have experienced this too. On the other hand, due to intensive agriculture and monoculture farming, our food has lost around 50% of its nutrients in just 60 years. In other words, an apple only contains about half the vitamins it had 50 years ago. As a consequence, it is becoming increasingly difficult to meet the requirements of modern times and to ensure that we are adequately suppled with vital substances through our nutrition. hajoona has set itself the task of meeting precisely these challenges, offering an integrated product concept with a simple, holistic solution to these five current challenges of our time. hajoona offers products made from natural ingredients, free from preservatives, with high bioavailability, and made in Germany.

  • What are vital substances? Open or Close

    In addition to macronutrients (fats, proteins and carbohydrates) there are also micronutrients. Micronutrients are vitamins, minerals, trace elements, amino acids, enzymes and secondary plant substances.

  • Who needs vital substances? Open or Close

    We need vitamins and minerals in all phases of life, i.e. from the time we are conceived, in the womb, as children, and as adults of all ages.
    Certain people need a particularly high proportion of vital substances, for example, young people going through puberty, smokers, athletes, people suffering from stress, the elderly, the sick, and people who need long-term medication, as medicinal products rob the body of vital substances.
    Malnutrition (the lack of vital substances) is also listed as the cause of numerous lifestyle diseases. According to many studies, malnutrition plays a major role in the development of allergies, neurodermatitis, cardiovascular diseases, cancer, diabetes, asthma, rheumatism, arthritis, osteoporosis, high blood pressure, fatigue etc...
    In most cases, this is the reason why statistically a third to a half of all people (depending on the country) are overweight. The cause in most cases is the lack of "living foods".

  • What do the different vitamins do? Open or Close
    Vitamins Effective ingredients
    B6 Energy metabolism
    A Eyes


    Protection from oxidative stress
    B2 (riboflavin) Helps reduce tiredness/fatigue of
    C immune system
    Calcium Teeth, bones
    Magnesium Teeth, bones
    Coenzym Q10 skin
    D Helps to transport calcium
    L-carnitine Improves conversion of fatty acids in the body
    Biotin (vitamin H) Hair, skin, metabolism, nervous system
  • What does the hajoona ordering process look like? Open or Close

    All products can be easily ordered from our partners' web shops (link to shop finder), or by emailing or faxing your order to This email address is being protected from spambots. You need JavaScript enabled to view it. using the corresponding order form. There is a special customer order form for end customers. People who also want to work as team partners can fill out the team partner application form or complete our online registration process. If you wish to become a customer or a team partner, simply fill out the contact form on this page and we will get back to you.

  • How do I register as a team partner at hajoona? Open or Close

    As a rule, one of our team partners will have approached you about our products. This team partner has a personal hajoona identification number also known as the sponsor ID. The team partner will help you to fill out the first application for team partnership, and will enter their sponsor ID on the customer/TP application form. After we have processed this application in the back office, you will receive an electronic message (email) from us, giving you your own ID and login details for the hajoona website's internal area and shop. You can then use this ID to order goods.

  • Where can I find out about hajoona without obligation? Open or Close

    You can visit our website at any time (http://www.hajoona.com/en/). Here you will find dates for online webinars which present and discuss our company, our products and other interesting facts - naturally, this service is free of charge for you.
    The person who told you about hajoona will also be happy to help you.
    Mondays 8.20pm - online company presentation open to everyone!
    Wednesdays 7.30pm - online live product training webinar with experts/doctors/alternative practitioners and/or biologists title: "Optimising your internal energy". You will also have the opportunity to ask questions about the products.

  • How long will it take for my delivery to arrive? Open or Close

    It depends on the payment method (credit card, debit). If you pay in advance, the shipment is triggered only once the cash has been received. As a rule, approximately 3 business days is a realistic delivery time.

  • What are the shipping costs? Open or Close

    You can find an overview of all shipping costs here (link to shipping costs).

  • How can I cancel an order? Open or Close

    You can find a cancellation form here (link to cancellation form).

  • What payment options does hajoona offer? Open or Close

    Credit card, SEPA direct debit, bank transfer, cash in advance and PayPal.

  • What are the opening times? Open or Close

    You can contact us in the office Mon-Thu 9:00 am to 5:00 pm and on Friday from 9:00 am to 3:30 pm: Tel.: +49 (0)6221 64702 77.

  • What are hajoona GmbH’s bank details? Open or Close

    Our IBAN details are on every invoice and order confirmation:
    IBAN: DE54672400390194692000

  • Are all products marketable? Open or Close

    Our products comply with the relevant EU regulations which have been incorporated into German food legislation (LMIV). All recipes have been tested for their marketability within the EU.

  • Do I have to be an experienced salesperson to be a successful team partner? Open or Close

    Absolutely not! We work with a wide variety of people who all have their own strengths and weaknesses. There are many entrepreneurs at hajoona, but there are just as many people who are not. The one has nothing to do with the other.
    The most important thing is that you believe in the products and the company, and that you want to do something good for other people - these factors are much more decisive than "being able to sell".

  • How do I become successful in sales at hajoona? Open or Close

    At hajoona, success is no accident. Success can be planned. We provide you with a range of tools, guides, training, webinars and many other aids, all of which have been tried and tested by us for years. Their practical suitability has already been proven. They have already helped thousands of hajoona team partners to build their own businesses in a structured, sustainable and successful way. Your sponsor will accompany you on your way and guide you step-by-step through our wheel of success.

  • How do I get trained as a sales partner? Open or Close

    hajoona offers all sales partners very high-quality training through the hajoona campus. Here you will be guided through the individual training modules.
    The practice-oriented training courses are divided into three levels. The levels reflect the knowledge you have acquired so far, the position you have reached, and your level of experience.

  • What does it mean that hajoona is a "growth champion"? Open or Close

    This year, hajoona again stood out among 12,000 companies and was recognised for the third time in a row as one of the 500 fastest growing companies in Germany. Growth champions are determined by the magazine Focus and Statista.

  • What is hajoona’s vision? Open or Close

    hajoona wants to reach for the stars. We want to make the world a little healthier. In the long term, we would like to establish a global community of values and companies, and become a global brand. As a global player, we want to combine our products with high-quality leadership and offer a revolutionary work concept to our employees and sales partners.

  • Can I run my own online store and sell the products through it? Open or Close

    Yes, you can. You can add the products to your store normally. Please coordinate the descriptions of the products with hajoona marketing. You can also request a marketing package for team partners with all images and logos you need. The order process has to be done via a hajoona team partner homepage, so that product descriptions, package configurations and prices are displayed correctly. You can order your homepage in the internal area of the hajoona homepage https://intern.hajoona.com/de/intern/tools/teampartner-homepages. If you have any questions, our customer care staff will be happy to help you at the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.